Alternatively, you can call our support team on 0345 678 0020, Monday to Friday, 9am to 5pm.

Call charges will vary. We may record and monitor calls.

Making a complaint

We know that sometimes things can go wrong. Our number one priority is to provide you with the highest level of customer service. If there’s a problem please let us know and we’ll try to provide a solution as quickly as possible.
In the first instance contact our Head of Complaints at or Personal Investing, 3RD Floor Brunel House, 2 Fitzalan Road, Cardiff, CF24 0EB.