A fund pools together the money of lots of different investors and a fund manager invests on their behalf. Funds invest in various types of asset, such as shares, bonds or property, depending on the objective of the fund helping you spread overall risk.
What is a unit trust?
Managed by a professional fund manager, a unit trust lets you invest your money alongside that of other investors within a single fund.
How do I top up my ISA?
You can top up your ISA by logging into your online account and go to the ‘Amend my contributions’ area, where you’ll be able to make top ups via your payroll or debit card.
You can’t currently receive a regular income from your investment. Any returns that the fund earns will be reinvested into the fund on your behalf to increase the value of your investment.
How do I cancel my application?
You have 14 days to cancel your application after submission. Please send us a secure message from your My Account or email ISAInvestments@landg.com
You're still subject to investment risk and if you do cancel. If the value of any investments purchased has fallen, you may receive back less than your original payment.
Please see our terms and conditions for more information:
How do I transfer my investment to another provider?
To transfer to another provider, you’ll need to use their own transfer process. They’ll then contact us to start the transfer process.
How do I withdraw money from my investment?
You can request a withdrawal from your investment at anytime by logging into your online account and selecting the "withdrawal" link on the product page.
Please note that if you withdraw your money you’ll lose the ISA allowance for that investment. If you wish to invest in another stocks and shares product in the same year you should speak to the new provider about transferring your investment.
Can I change my fund choice?
Yes, once you've set up your ISA, you can change your fund in your online account.
Can I invest in more than one fund?
At present, you can only invest in one fund at a time.
Can I receive paper statements?
Our service is online-based. But if you have any specific needs, just send us a secure message or call us on 0345 678 0020 and we’ll see if we can help.
What happens if I leave my employer?
Your Stocks and Shares ISA belongs to you, so if you leave your employment you can continue to keep your Stocks and Shares ISA with us with the money invested in the same funds. You can continue to add money to your investment by debit card.
How can I change my personal details?
Log into your online account, go to the ‘Update my details’ area and follow the instructions.
What if I can’t find my contract note?
Please visit the doc store to access your documents. If you can’t see them, just send us a secure message and we’ll locate them for you.
How do I make a complaint?
In the event that you have a complaint in relation to the operation of your account, you should in the first instance contact our Head of Complaints at ISAInvestments@landg.com or Legal & General Retail Savings, Calon, Four Central Square, Cardiff, CF10 1FS.
If we're unable to resolve your complaint you may be able to refer this to the Financial Ombudsman Service. We’ll provide you with details as to how you can do this, if necessary.
What protections and compensation are in place for my investments?
Investments in Legal & General funds and our fund management service have protections under the Financial Services Compensation Scheme (FSCS). This means that you could be entitled to compensation if we're unable to meet our financial obligations to you when you invest your money with us.
In the unlikely that we became insolvent or default, your money invested with us would be covered by the FSCS up to a limit of £85,000. For more information, please visit the FSCS site: www.fscs.org.uk
